CENTREGATE FINANCIAL

Complaints Policy

1. Our Commitment

Centregate Financial is committed to fair, transparent and timely complaint resolution.

2. How to Lodge a Complaint

Complaints may be lodged by phone, email or in writing to our Complaints Officer at info@centregate.com.au.

3. Our Process

We acknowledge complaints promptly, investigate fairly, keep you informed and aim to provide a written outcome within applicable regulatory timeframes.

4. Escalation

If you remain dissatisfied, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA).

5. AFCA Contact

Phone: 1800 931 678 | Website: www.afca.org.au | Mail: GPO Box 3, Melbourne VIC 3001

6. Record Keeping

Complaint records are maintained securely and reviewed to improve our services and compliance systems.