Claims Support

Supporting you when it matters most

Making an insurance claim can be stressful, time-consuming and, at times, overwhelming — especially when you are already dealing with damage, financial loss, business interruption, illness or an unexpected event.

At Centregate Financial, we believe the true value of insurance is revealed at claim time.

That is why we provide dedicated claims support to help guide our clients through the claims process with clarity, confidence and professional assistance — from initial notification through to final resolution.

Our goal is to help make the claims experience as smooth, efficient and straightforward as possible while advocating for fair and timely outcomes.

How we assist with your claim

When you need to make a claim, our team can assist by helping you:

✅ Understand your policy coverage and claims process
✅ Lodge your claim with the insurer promptly and correctly
✅ Identify the supporting documents required
✅ Gather evidence such as invoices, photographs, reports and relevant records
✅ Communicate with insurers, assessors and claims representatives
✅ Navigate requests for additional information
✅ Understand settlement options and claim outcomes
✅ Receive guidance throughout the entire claims process
✅ Manage more complex or disputed claims where additional support is needed

We remain involved throughout the process — not just at lodgement — helping ensure you feel supported every step of the way.

Claims we may assist with

We can assist with claims across a broad range of insurance types, including:

• Home & Contents Insurance
• Motor Vehicle Insurance
• Landlord Insurance
• Health Insurance
• Life & Income Protection Claims
• Business Insurance Claims
• Public Liability Claims
• Professional Indemnity Claims
• Property Damage Claims
• Theft & Burglary Claims
• Business Interruption Claims
• Construction & Contract Works Claims
• Cyber Incident Claims
• Specialist Insurance Claims

What to do if you need to make a claim

If an insured event occurs:

1) Notify us as soon as possible

Early notification can help avoid delays and ensure the claim process starts promptly.

2) Gather relevant information

This may include:

• photographs of damage
• invoices or proof of ownership
• police reports (where relevant)
• incident details
• witness information
• medical reports (where applicable)
• supporting business records

3) Take reasonable steps to prevent further loss

Where safe and practical, protect property from further damage and keep records of emergency expenses.

4) Contact Centregate Financial

We will help guide you through the next steps.

Dedicated support. Professional guidance.

At Centregate Financial, we are committed to standing by our clients not only when arranging insurance — but when they need support most.

When the unexpected happens, you can rely on professional guidance, responsive service and ongoing claims assistance from a team focused on helping you move forward.

Contact our Claims Support Team

Centregate Financial
📍 Vicinity Centres – Level 8, 1341 Dandenong Road, Chadstone VIC 3148
📞 03 9964 5383
✉ info@centregate.com.au
🌐 www.centregate.com.au

Need to make a claim? Contact us today and we’ll help guide you through the process.